1. Definitions

1.1. The retailer is UAB Balalu, legal entity code 306397608, address Eduardo Andrė g. 14-5, LT-02232 Vilnius.

1.2. E-shop: this electronic shop is located at www.BalaluBaby.lt.

1.3. You/Customer – 1) a natural person authorized to enter into transactions in accordance with the applicable legislation, who purchases goods for personal use (not for business purposes), 2) a legal entity of the Republic of Lithuania who purchases goods as an end user (intending to use the goods for representational or other purposes, not related to the resale of goods or their use for business, manufacturing or service provision purposes; 3) properly authorized representatives of all the above-mentioned persons.

1.4. Rules – these rules, which determine the rights and obligations of the Customer and the Retailer, the terms of purchase and payment for goods and services offered by the Retailer, the procedure for the delivery and return of goods and services, the responsibility of the parties and other provisions related to the purchase and sale of goods and services in the E-shop.

1.5. Parties/Party – Customer and Retailer jointly or individually.

1.6. Goods/services – everything sold in the E-shop. The “goods” referred to below in the Rules also include services when goods and services are sold in the E-shop, unless the Rules state otherwise.

2. General provision

2.1 These Rules are a binding legal document that determines the mutual rights, duties and responsibilities of the Customer and the Retailer, as well as other provisions related to the purchase and sale of goods and services offered by the Retailer when the Customer purchases goods or services in the E-shop.

2.2. In order to use the E-shop and purchase services there, the Customer must agree to the Rules. After the Customers confirm that they have read and accepted the Rules, they undertake to comply with them. By purchasing goods and services in the E-shop, the Customer agrees to the application of the Rules and confirms that he/she has understood them. If the Customer has not read and/or understood the Rules or does not agree with them, he cannot buy goods and services in the E-shop.

2.3. The Customer confirms that he/she has read the Rules and understands them, and also confirms that the Customer meets the definition specified in the term Customer.

2.4. The Retailer has the right to change the Rules at any time at its discretion. Changes to the rules take effect after they are published in the Shop. If the Customer uses the Shop in any way after the publication of the changes to the Rules, it is considered that he/she agrees with all the changes to the Rules.

3. Entering into purchase-sales agreement

3.1. Both registered and unregistered users can make purchases in the E-shop.

3.2. The Purchase-Sale Agreement is concluded between the Retailer and the Customer. The purchase-sale legal relationship and the contract between the Retailer and the Customer are considered concluded when the Customer places an order by assembling a shopping cart according to the instructions given by the Retailer, chooses a delivery or pickup method, selects a payment method and pays the order in full.

3.3. The Retailer confirms the Customer’s order by displaying and/or sending the order information and a confirmation message (by e-mail and/or phone) and/or a VAT invoice. In cases where the Customer does not agree with all or a certain part of the Rules, he/she cannot order the goods. The Customer can assemble a cart only if he agrees with the Rules.

3.4 The Retailer has the right to send or show the Customer other intermediate messages before the conclusion of the sales agreement for example, about the required payment or confirmation that the payment has been received.

4. Custumer’s rights

4.1. The Customer has the right to buy in the E-shop, in compliance with the Rules, other instructions and instructions of the Retailer and legal acts of the Republic of Lithuania.

4.2. The Customer has the right to refuse the Purchase-Sale Agreement concluded when purchasing goods in the E-shop, by notifying the Retailer in writing no later than within 14 (fourteen) days in accordance with the procedure established by these Rules and the Civil Code of the Republic of Lithuania.

4.3. The Customer also has the right to return and/or exchange low-quality and/or improperly assembled goods and to use the guarantees applicable to the goods.

4.4 The Customer also has other rights provided for in the Rules and/or legal acts of the Republic of Lithuania.

5. Customer’s obligations

5.1. The Customer must pay the price of the ordered goods and cover their delivery to the Customer cost, as well as cover other payments (if specified when concluding the Agreement), as well as pay the costs of returning the goods if the costs are borne by the Customer.

5.2. The Customer undertakes to accept the ordered goods according to the chosen delivery method.

5.3. It is the Customer’s responsibility to inspect and check the goods upon acceptance. In such a case, if the Customer notices damage to the shipment of goods from the E-shop, clearly visible defects in the goods or other non-compliance of the goods with the order placed by the Customer, the Customer must inform the Retailer. The Customer must inform the Retailer about defects in the quality of the goods at pagalba@balalubaby.lt.

5.4. The Customer undertakes not to use the E-shop in a way that may endanger the proper operation, security, integrity of the E-shop or limit the ability of other persons to use the Shop. The Customer has the obligation to use the E-shop only for lawful purposes.

5.5. The Customer also has the obligation to comply with other requirements established in the Rules and legal acts of the Republic of Lithuania.

6. Retailer’s rights

6.1. The Retailer has the right at any time, at its own discretion, without notice to the Customer, to temporarily suspend or terminate the operation of the E-shop. After temporarily suspending the operation of the E-shop, orders placed by Customers are completed, but new orders are no longer accepted from the date of temporary suspension or cessation of activity determined by the Retailer.

6.2. The Retailer has the right to contact the Customer if the Retailer has any doubts about the order or if it is necessary to clarify the Customer’s information so that the Retailer can properly fulfill the order.

6.3. The Retailer has the right to cancel the Customer’s order under the conditions and procedure stipulated in the Rules.

6.4. The Retailer has other rights provided for in these Rules or legal acts of the Republic of Lithuania.

7. Retailer’s obligations

7.1. The Retailer must respect the Customer’s privacy, protect the confidentiality of his/her data in accordance with the procedure established in the Rules and laws of the Republic of Lithuania and the Privacy Policy of the e-shop.

7.2. The Retailer undertakes to deliver the ordered goods to the Customer according to the delivery method chosen by the Customer, or to prepare the goods for collection if this method of delivery is chosen.

7.3. In accordance with the procedure provided by the Rules and laws of the Republic of Lithuania, the Retailer undertakes to accept the goods returned by the Customer.

7.4. Being unable to deliver the ordered goods to the Customer, the Retailer undertakes to refund the money paid by the Customer for the missing goods or for the entire order within 14 working days.

8. Prices of goods and payment procedure

8.1. All prices of goods sold in the E-shop are indicated in euros and include value-added tax (VAT).

8.2. In order to buy goods from the E-shop, the Customer pays for them in the following way: via e-mail. banking, payment card, bank transfer or Paypal.

8.3. Goods are sold to the Customer at the prices valid in the E-shop at the time of placing the order. The specific price of the goods and the amount to be paid for the goods by the customers are displayed after assembling the shopping cart.

8.4. If the Customer does not agree with the indicated price, he cannot proceed with the order and order the goods.

8.5. The price of the goods does not include the delivery cost.

8.6. Documents for the purchase of goods, such as order details, VAT invoices, submitted by the Customer electronically, are also stored in the Customer’s account, from which the Customer can download and/or print them. These electronic purchase documents are valid without a signature.

9. Delivery and collection of goods

9.1. The Customer has the option to choose the delivery method. The E-shop offers the following delivery (collection) methods: via courier, postal machines or in-store pick-up.

9.2. If the Customer chooses to collect the goods at the place and time specified by the retailer, the Customer undertakes to collect the goods himself or through an authorized representative at the place specified by the Retailer. If the Customer specifies another recipient, the Customer ensures that the specified recipient or his representative will collect the goods at the time and place specified by the Retailer.

9.3. If the Customer chooses delivery of the goods, the Retailer can deliver the goods himself, through an authorized representative, courier or parcel service. After choosing the delivery of the goods, the Customer undertakes to accept the goods himself and must have a valid identity document. If the Customer cannot accept the delivered goods himself, and the Retailer delivers them (himself or via a courier) to the address specified by the Customer, in this case the Retailer is considered to have delivered the goods properly and the Customer cannot make claims against the Retailer for delivery to the wrong person.

9.4. If the Retailer specifies the delivery, shipping or collection fees of the goods in the E-shop, the Retailer has the right to change them at his discretion. Valid rates are indicated in the order window so that the Customer has the opportunity to review them before confirming the order.

9.5. If the Retailer specifies the terms of delivery, shipment or collection of goods in the E-shop, the Retailer has the right to change them at his discretion. The valid terms are indicated in the order window so that the Customer has the opportunity to review them before confirming the order.

9.6. The delivery term starts from the confirmation of payment.

9.7. The Retailer is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Customer or are not delivered on time due to the fault of third parties or due to circumstances that the Customer can control.

9.8. If the Customer accepts the shipment without any comments, it is considered that the goods were delivered in the undamaged package and the quantity, quality, and assembly of the goods comply with the terms of the Purchase and Sale Agreement, and the additional services related to the sale and delivery of the goods have been properly performed.

9.9. The Retailer is not responsible for the fact that the color, shape, smell or other parameters of the goods specified in the E-shop may not correspond to the real size, shape, color of the goods, due to the Customer’s imagination, the characteristics of the monitor used by the Customer, or the Customer’s subjective assessment.

9.10. The responsibility for damage to the goods passes to the Customer from the moment the goods are handed over to the Customer or his authorized representative or the person who received the goods at the delivery address specified by the Customer.

10. Return, exchange of goods

10.1. The rules for returning and exchanging the Retailer’s goods purchased in the E-shop are specified at https://balalubaby.lt/return-and-exchange-policy/.

11. Customer data protection and privacy policy

11.1 The Retailer takes care of the Customer’s data protection and privacy when the Customer uses the E-shop.

11.2. The Retailer’s privacy policy is stated at https://balalubaby.lt/privacy-policy/.

12. Marketing measures implemented by the retailer

12.1 The Retailer can, at his discretion, carry out various promotions, apply product discounts and implement other marketing measures. The Retailer has the right to unilaterally, without separate warning, cancel and change the established promotions, discounts and other marketing tools at any time. Changes or cancellations are effective from the moment they are made.

12.2. When the Customer purchased a product for which the Retailer gave a discount or a gift, or the Customer paid with a gift card, and the Customer exercises the right to return the product, only the amount he actually paid for the product is returned to the Customer.

13. Responsibility of the parties

13.1 The Customer must use the E-shop only for legal purposes permitted by the Rules and applicable legal acts and is responsible for violations of this obligation.

13.2 The Customer undertakes to ensure that his/her data provided in the E-shop are correct, relevant and accurate. If the Customer provides incorrect data, the Retailer is not responsible for the resulting consequences.

13.3 The Customer is responsible for the security of his/her registration data and undertakes not to disclose them to third parties. The Retailer is not responsible for the consequences arising from the disclosure of the Customer’s information to third parties.

13.4 If the Customer indicates his data to a third person who uses this data to use the E-shop, the Retailer considers such a person to be the Customer and all the rights and obligations applicable to the Customer apply to him/her.

13.5. The Retailer is not held responsible in cases where losses occur due to the fact that the Customer, regardless of the Retailer’s recommendations and his obligations, did not read the Rules and/or the Purchase-Sale Agreement, although he/she was given such an opportunity.

13.6 If the Retailer’s Store contains links to the websites of other companies, institutions, organizations or individuals, the Retailer is not responsible for the information or activities carried out there, does not maintain or control those websites and does not represent those companies and individuals

13.7. In case of damage, the guilty party compensates the other party only for direct losses.

13.8 The Retailer is not responsible for non-fulfillment of the Purchase-Sale Agreement and/or non-delivery or late delivery of goods, if this occurred due to the fault of third parties or due to circumstances that the Retailer could not control and reasonably foresee at the time of the conclusion of the Purchase-Sale Agreement and could not have prevented these circumstances or their consequences (force majeure circumstances). If the specified circumstances last longer than 1 (one) month, the parties may terminate the Purchase-Sale Agreement by mutual agreement.

14. Final provision

14.1 The Rules and the Purchase-Sale Agreement and the legal relations between the Customer and the Retailer are regulated by the applicable legal acts of the Republic of Lithuania and the European Union.

14.2. The Retailer has the right to change the Rules at its discretion, unilaterally, without further notice. Changes take effect from the moment they are placed in the E-store and are binding for the Customer who wants to use the E-shop.

14.3. Information provided on the Retailer’s website is considered to be provided to the Customer in writing.

14.4. The Retailer may at any time transfer its rights and obligations arising from these Rules to third parties without the Customer’s consent and without notifying him.

14.5 In the event of a dispute between the Customer and the Retailer, they are resolved through negotiations. If the parties fail to reach an agreement, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

14.6. The Customer-user can submit a request and/or complaint regarding the goods or services purchased in the E-shop to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, phone: 8 5 262 67 51, fax: 8 5 279 1466, e-mail tarnyba@vvtat.lt, on the website www.vvtat.lt, to local offices according to counties) or to fill out the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/. This condition does not apply to Customers – entrepreneurs.